Job Openings >> IT Systems Analyst
IT Systems Analyst
Summary
Title:IT Systems Analyst
ID:1001
Department:Information Technology
Description
 
Job Description
IT Systems Analysts will provide one-on-one customer support on all data center applications and services. This position will also provide new customer installation and configuration support for data center services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Responsibilities
  • Install and maintain data center IT equipment
  • Provide call in phone support service on all customer equipment and applications
  • Provide Level 2 phone, email and on-site support to all customers
  • Assist in maintaining and responding to a 24/7 automated alarm alert system to include all data center services for data center employees, including on-call rotation
  • Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
  • Assume technical lead on customer installs, including but not limited to servers, applications firewalls, backup services, switches, PCs, cabling and video conferencing equipment
  • Weekly site visits to multiple customer locations
  • Preventative maintenance on all internal and customer IT equipment
  • Additional duties may be assigned
  • Overtime work may be required

Knowledge & Experience

  • BS degree in Information Technology, Security+, Network+ or equivalent experience is required
  • MCTS, MCP, CCNA or equivalent experience is preferred
Experience with the following operating systems is necessary:
  • Windows 7, 8.1, Server 2008, 2012
Experience with the following operating systems is preferred
  • Red Hat Linux, Ubuntu, CentOS
  • Mac OSX
Experience with the following hardware is preferred:
  • Personal computer troubleshooting and repair
  • Internet connectivity troubleshooting and repair
  • Server configuration and troubleshooting
  • Router, switch, firewall configuration and troubleshooting
Working knowledge of:
  • TCP/IP
  • Microsoft Active Directory
  • Microsoft SQL Server
  • Microsoft Exchange Server
  • Microsoft Hyper-V
  • Microsoft SharePoint Server
  • OpenStack 
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