Job Description
IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Responsibilities

• Install and maintain IT applications and equipment
• Provide call in phone support service on all customer equipment and applications
• Provide Level 2 phone, email and on-site support to customers
• Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, including on-call rotation after probationary period
• Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
• Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking
• Weekly site visits to multiple customer locations
• Preventative maintenance on all internal and customer IT equipment
• Additional duties may be assigned
• Overtime work may be required

Knowledge & Experience

• BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred

Experience with the following operating systems is necessary:

• Currently Supported Windows Desktop and Server Operating Systems

Experience with the following operating systems is preferred:

• Linux
• Mac OSX

Experience with the following hardware is preferred:

• Personal computer troubleshooting and repair
• Internet connectivity troubleshooting and repair
• Server configuration and troubleshooting
• Router, switch, firewall configuration and troubleshooting

Working knowledge of:

• TCP/IP
• Microsoft Active Directory
• Azure/Microsoft 365
• Microsoft Hyper-V
• SonicWALL firewalls
• Ubiquiti/UniFi Networking gear